can’t downlad mp3 and wav file

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Still can’t download mp3 and wav..

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Posted by Rina Audios (Questions: 2, Answers: 1)
Asked on 29th January 2018 4:13 am
45 views
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Hi again..

I have passed your information on to our developers to see if they can work out why. It’s very strange, as I’ve personally tested all browsers on all platforms and can’t replicate your issue. Also we see an average of 2,000 people downloading over 10,000 sounds per day, so I really believe this may be something isolated to your particular system.

Please bear with me, I am aware of the situation. Have you tried downloading on your mobile phone, or another persons computer with your account? I think I suggested to you also to try other browsers. I know you’re using Chrome, which is the browser I would recommend, but maybe try Firefox, or Opera.

Sorry I can’t give you an exact reason/fix immediately, until I can replicate it or see it happening to other people too, it’s extremely difficult to diagnose why this isn’t working for you.

Alan

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Posted by Alan McKinney (Questions: 1, Answers: 263)
Answered on 29th January 2018 3:12 pm
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    on the phone its working..thanks for the answer.

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    Posted by Rina Audios (Questions: 2, Answers: 1)
    Answered on 29th January 2018 7:24 pm
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      Cool, that’s good to hear… I wonder if you’re able to use your phone to tether to your computer (so the computer uses your phone connection rather than your router - just for testing) and try downloading that way?

      Certainly suggests to be this is 100% your system… did you manage to try another browser also?

      Alan

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      Posted by Alan McKinney (Questions: 1, Answers: 263)
      Answered on 29th January 2018 8:27 pm
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        Hi, did you get this sorted?

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        Posted by Alan McKinney (Questions: 1, Answers: 263)
        Answered on 3rd March 2018 8:33 pm