Can’t Download MP3


Help! I can’t download any of your free sound effects. I’m a basic account user which allows me to download freely and without limit, right? Google is my internet browser of choice and I’ve had no problems downloading with Zapsplat before or with any of your contributors. I love this site and use it often in making 2D animations.

Have you or are you updating Zapsplat? Do I just need to wait?

Please let me know what I need to do so this isn’t a problem for me anymore.

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Posted by Phanime (Questions: 1, Answers: 0)
Asked on 17th January 2018 7:23 am
Private answer


I have had a couple of users now state this is happening to them, however we can’t replicate the issue here. I’ve tested in Chrome, Firefox, IE, Edge and Safari and they all work, no problems on PC and MAC.

Is there any chance you can take a screen recorded video of what happens when you press the download button, or at least describe in detail? Or is it just that nothing happens when you press download?

Yes, Basic members can download unlimited mp3 sounds, so this is strange.


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Posted by Alan McKinney (Questions: 1, Answers: 178)
Answered on 17th January 2018 12:54 pm