Frequently asked questions

I’ve just upgraded to Gold but my account is still showing as Basic

Once you've upgraded to Gold, your account will be upgraded automatically and instantly. If your account is still Basic after upgrade, please refresh your browser (hit the F5 key on your keyboard). We use a caching system and on the rare occasion, your internet browser shows the old cached data. A quick refresh will sort this issue out. Obviously, any issues, just contact us and we'll sort it asap.

Can I make a donation to say thanks?

Yes, you can. If you just want to make a donation to help us out (that'd be awesome) and not upgrade (you may have already upgraded but we always need further donations) then via PayPal you can use our PayPal email which is: contact@zapsplat.com

Any amount you donate will really help.

 

What is a Gold Account and what is the difference between a Gold and Basic Account?

When you sign up to be a member at zapsplat.com we create you a Basic account. With a Basic account you can still download as many sound effects and music tracks as you like for free. However those sounds are only available as mp3 files (but high quality) and there is a 10 minute delay after every 3 sounds downloaded to help preserve bandwidth. You are also required to credit us if you use our sounds.

 

If you make a small monthly or yearly donation (you choose how much and cancel anytime), we’ll upgrade your account instantly to Gold. With a Gold account, sound effects and music can also be downloaded as the original wav files (up to 24-bit, 96kHz), you do not need to credit us when you use our sounds, there is no 10 minute delay after downloading 3 sound files and no download pop-up box either. There are extra free sounds exclusively for Gold members too and you also can choose to show more sound results per page. You can now also add sounds to unlimited personalized lists. You also benefit from all future Gold upgrades. For example, soon we’ll give Gold members the option to select sound effects and music and download them in bulk as a zip file.

I want to donate and upgrade, how can I pay?

We accept PayPal and debit/credit cards for donations to upgrade.

Why do I need to wait 30 minutes to cancel a donation after making one?

When making a recurring donation to upgrade with us, PayPal sometimes takes a few minutes to mark the payment active. If you decide you want to cancel your donation with us straight away and before PayPal has done this, it's possible the payment profile won't cancel in PayPal. So by waiting 30 minutes, this gives PayPal enough time to process and activate your donation.

You can cancel the donation anytime after this 30 minutes safe in the knowledge that no further donation payments will be taken. You can of course cancel the payment profile anytime in PayPal itself.

Obviously we hope you decide to keep your recurring donation going with us to benefit from your Gold Account on an ongoing basis, but you are free to cancel anytime.

Can you provide me with an invoice for my upgrade purchase?

Yes, if you've upgraded to a Gold account, you can view, download and print your invoice form the Manage Donations page. To download an invoice, click on the 'print' icon, then select 'save as PDF'.

Does ZapSplat offer two-factor authentication (2FA)?

Yes we do and we encourage all our members to enable it. Two-factor authentication (2FA) strengthens account security by requiring two methods to verify your identity. It helps protect against phishing, social engineering, and password brute force attacks and secures your account from attackers exploiting weak or stolen credentials. Learn more about 2FA

You'll simply need to use a free authenticator app on your smart phone such as such as Google Authenticator or Authy. 

You can enable 2FA in your account profile here.

How can I reset my account password?

You can reset your password in your Account Profile. However if you can't remember your password and can't login, you can request a reset password link via email by clicking here.

 

I can’t download a sound, why?

Firstly, you need a free account to download our sound effects. Head over to our registration page and register first. If you already have an account and you've logged in, but are still having issues, it's possible you need to clear browser cookies.

To clear cookies just for zapsplat.com, the easiest way is to click the green 'lock' icon in your browser address bar when visiting zapsplat.com, then click 'cookies' and look for something like 'clear site data'. Or follow the instructions below, depending on the browser you use:

Still need help, get in touch with us.

 

 

 

 

I didn’t receive my email verification code. What should I do?

Once you've registered on our website we instantly send out an email with a verification link. Clicking this link will verify your email is real and you'll be able to log straight into the website. In the unlikely event you didn't receive the email right away, here are a couple of things to check:

  • Check your junk folder or one of the category tabs in your email. It's possible our email was filtered to go there.
  • Whitelist 'contact@zapsplat.com' in your email client to ensure our emails get through. Here's a guide
  • Give it 5 minutes. It's possible the email got delayed
  • It's possible you entered the wrong email address or misspelt it. If so, contact us below.

If the above do not help, please contact us

I’ve been locked out of my account for too many failed login attempts

We protect our website by limiting the number of times a user can enter an incorrect password. If you enter your password incorrectly too many times, your IP address will be blocked for up to 24 hours. We recommend using the reset password feature if you can't remember it to avoid being lockout out.

If you have been locked out, please send an email to us from your registered email address to support@zapsplat.com. We will then be able to unlock your account after verifying it's from you, the account owner.

If I donate and upgrade, does my account become Gold instantly?

Yes, as soon as you've made a successful donation, your account is automatically upgraded to Gold. It'll remain upgraded until you cancel the monthly or yearly donation (after which it will be downgraded to Basic again and no further donations taken).

Can I upgrade to Gold for more than one user?

Yes, we now give you the option to upgrade your account for multiple users. This allows you to make one recurring payment that covers as many users as you like. Users must login through one / the upgraded account. You can cancel this at anytime. Currently it's not possible to remove users from the subscription without cancelling it and starting a new subscription.

How do I cancel my Gold subscription?

If you wish to cancel your Gold upgrade subscription, you need to login, then head to the Manage Subscriptions page. Cancelling your subscription means no further payments will be taken and your account will downgrade automatically once the paid for period ends.

Can I delete my account on zapsplat.com?

Yes, you can delete your account at anytime which will permanently delete all data stored in our system. You can delete your account in your Account Profile, click here.

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Remember, you must credit us/provide attribution when using our sounds/music in your work. An example would be:

Sound from Zapsplat.com


Remove the credit requirement and get more when you upgrade for just £4

  • Quicker downloads (no more delays)
  • Removal of the attribution requirement
  • Higher quality sounds (get the wavs too)
  • Thousands of extra sounds
  • Lists, more results per page & ad free

Basic members can only download 3 sounds every 10 minutes to save bandwidth

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Get unlimited downloads and more!

  • Quicker downloads (no more delays)
  • Removal of the attribution requirement
  • Higher quality sounds (get the wavs too)
  • Thousands of extra sounds
  • Lists, more results per page & ad free

All this from just £4

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