FAQ

I’ve just upgraded to Gold but my account is still showing as Basic

Once you’ve upgraded to Gold, your account will be upgraded automatically and instantly. If your account is still Basic after upgrade, please refresh your browser (hit the F5 key on your keyboard). We use a caching system and on the rare occasion, your internet browser shows the old cached data. A quick refresh will sort this issue out. Obviously, any issues, just contact us and we’ll sort it asap.

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What is a Gold Account and what is the difference between a Gold and Basic Account?

When you sign up to be a member at zapsplat.com we create you a Basic account. With a Basic account you can still download as many sound effects and music tracks as you like for free. However those sounds are only available as mp3 files (but high quality) and we have a 10 second delay for downloading each sound file to help preserve bandwidth. You are also required to credit us if you use our sounds.

If you make a small donation (you choose how much), we’ll upgrade your account instantly to Gold. With a Gold account, sound effects and music can also be downloaded as the original wav files (up to 24-bit, 96kHz), you do not need to credit us when you use our sounds, there is no 10 second delay for downloading, and no download pop-up box either. You also benefit from all future Gold upgrades. For example, soon we’ll give Gold members the option to select sound effects and music and download them in bulk as a zip file.

Want to upgrade? Click here.

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Can I delete my account on zapsplat.com?

Yes, please contact us and let us know via email. We’ll delete your account within 24 hours of receiving your request.

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Can I make a donation to say thanks?

Yes, you can. If you just want to make a donation to help us out (that’d be awesome) and not upgrade (you may have already upgraded but we always need further donations) then via PayPal you can use our PayPal email which is: contact@zapsplat.com

Any amount you donate will really help. However if you are donating to upgrade, please click here

 

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I didn’t receive my registration email with activation code

Our system sends out activation code emails instantly and automatically. They should arrive within a few minutes maximum. You may need to check your junk/spam folder. If you haven’t received your email with 30 minutes of registering, please contact us.

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I want to donate and upgrade, how can I pay?

We accept PayPal and Debit/Credit cards for donations to upgrade. Check the relevant box on the donation pop up when prompted. PayPal handles all secure payment details for any payments through their system, while we use Stripe to process secure card payments.

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If I donate and upgrade, does my account become Gold instantly?

Yes, as soon as you’ve made a successful donation, your account is automatically upgraded to Gold. It’ll remain upgraded until the end of the one year period (and then be downgraded again and no further donations taken), unless you check the ‘Make this Donation Yearly’ box, upon which your nominated PayPal account or bank will be automatically charged and your account upgraded for another year. In this case, you can cancel the donation payment agreement anytime here.

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What is a verified account?

PLEASE NOTE: This feature is currently not available

If you decide to interact with our community, there is an option to have your account verified, which will place a blue tick by the side of your profile name. However verification is designed for official accounts who represent a business or person who needs to protect and verify their brand identity or status. Therefore we only verify such accounts.

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