Frequently asked questions

I’ve just upgraded to Gold but my account is still showing as Basic

Once you’ve upgraded to Gold, your account will be upgraded automatically and instantly. If your account is still Basic after upgrade, please refresh your browser (hit the F5 key on your keyboard). We use a caching system and on the rare occasion, your internet browser shows the old cached data. A quick refresh will sort this issue out. Obviously, any issues, just contact us and we’ll sort it asap.


Why do I need to wait 30 minutes to cancel an upgrade after purchase?

When upgrading with us, our payment processors can sometimes takes a few minutes to finalise the process. If you decide you want to cancel your subscription with us straight away and before our system has fully completed its process, it’s possible the payment profile won’t cancel successfully. So by waiting 30 minutes, this gives our system enough time to process and complete your subscription set up.

You can cancel your upgrade anytime after 30 minutes in your profile area safe in the knowledge that no further payments will be taken and you’ll have an active Gold account for the paid ...


Can I make a donation to say thanks?

Yes, you can. If you just want to make a donation to help us out (that’d be awesome) and not upgrade (you may have already upgraded but we always need further donations) then via PayPal you can use our PayPal email which is: [email protected]

Any amount you donate will really help.



I want to upgrade, how can I pay?

We accept PayPal and debit/credit cards for upgrade subscriptions.


What is a Gold Account and what is the difference between a Gold and Basic Account?

When you sign up to be a member at we create you a Basic account. With a Basic account you can still download as many sound effects and music tracks as you like for free. However those sounds are only available as mp3 files (but high quality) and you can download 4 sounds or sound packs every 60 minutes to help preserve bandwidth. You are also required to credit us if you use our sounds.

Alternatively you can upgrade for just £5 per month or £40 per year (or £2.49 for 12 hours only) and get:

  • ...

I can’t download a sound, why?

Firstly, you need a free account to download our sound effects. Head over to our registration page and register first. If you already have an account and you’ve logged in, but are still having issues, it’s possible you need to clear browser cookies.

To clear cookies just for, the easiest way is to click the green ‘lock’ icon in your browser address bar when visiting, then click ‘cookies’ and look for something like ‘clear site data’. Or follow the instructions below, depending on the browser you use:


Can you provide me with an invoice for my upgrade purchase?

Yes, if you’ve upgraded to a Gold account, you can view, download and print your invoice form the Manage Donations page. To download an invoice, click on the ‘print’ icon, then select ‘save as PDF’.


Does ZapSplat offer two-factor authentication (2FA)?

Yes we do and we encourage all our members to enable it. Two-factor authentication (2FA) strengthens account security by requiring two methods to verify your identity. It helps protect against phishing, social engineering, and password brute force attacks and secures your account from attackers exploiting weak or stolen credentials. Learn more about 2FA

You’ll simply need to use a free authenticator app on your smart phone such as such as Google Authenticator or Authy. 

You can enable 2FA in your account profile here.


I didn’t receive my email verification code. What should I do?

Once you’ve registered on our website we instantly send out an email with a verification link. Clicking this link will verify your email is real and you’ll be able to log straight into the website. In the unlikely event you didn’t receive the email right away, here are a couple of things to check:

  • Check your junk folder or one of the category tabs in your email. It’s possible our email was filtered to go there.
  • Whitelist ‘[email protected]’ in your email client to ensure our emails get through. Here’s a guide
  • Give it 5 minutes. ...

I’ve been locked out of my account for too many failed login attempts

We protect our website by limiting the number of times a user can enter an incorrect password. If you enter your password incorrectly too many times, your IP address will be blocked for up to 24 hours. We recommend using the reset password feature if you can’t remember it to avoid being lockout out.

If you have been locked out, please send an email to us from your registered email address to [email protected]. We will then be able to unlock your account after verifying it’s from you, the account owner.


If I donate and upgrade, does my account become Gold instantly?

Yes, as soon as you’ve made a successful donation, your account is automatically upgraded to Gold. It’ll remain upgraded until you cancel the monthly or yearly donation (after which it will be downgraded to Basic again and no further donations taken).


Can I upgrade to Gold for more than one user?

Yes, we now give you the option to upgrade your account for multiple users. This allows you to make one recurring payment that covers as many users as you like. Users must login through one / the upgraded account. You can cancel this at anytime. Currently it’s not possible to remove users from the subscription without cancelling it and starting a new subscription.


Do you offer multi-user accounts and Licensing?

Yes we offer the option for agencies and teams of people to upgrade at a discounted rate. When doing so, the team admin can set up a monthly or yearly subscription, set the number of seats required and assign these seats to their team members.

For more information, click here


How can I reset my account password?

You can reset your password in your Account Profile. However if you can’t remember your password and can’t login, you can request a reset password link via email by clicking here.



I keep being logged out

If after logging into to your account you notice you’ve been logged out while browsing our website, please refresh the page you are on. We use caching to speed up our website which can show you as logged out when you are actually still logged in if you’re visiting a page you previously viewed before logging in.


Students at our school are having issues logging in.

If multiple students are having issues logging in to ZapSplat, it’s likely due to one or more people incorrectly entering a username or password 3 or more times which will trigger our security system to block the IP address of the school or facility for up to 24 hours. This means anyone trying to access ZapSplat from this location will be locked out.

In this case please contact us. We will need to speak to an authorised staff member from your facility before adding your IP address to our whitelist.


Can I delete my account on

Yes, you can delete your account at anytime which will permanently delete all data stored in our system. You can delete your account in your Account Profile, click here.


How do I cancel my Gold subscription?

If you wish to cancel your Gold upgrade subscription, you need to login, then head to this page. Cancelling your subscription means no further payments will be taken and your account will downgrade automatically once the paid for period ends.


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Remember, you must credit us/provide attribution when using our sounds/music in your work. An example would be:

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Get Unlimited Downloads, Attribution Free and More When you Upgrade for Just £5

  • Unlimited downloads
  • Removal of the attribution requirement
  • Higher quality sounds (get the wavs too)
  • Thousands of extra sounds
  • Premium professional soundfx packs
  • Create and organise sounds into lists
  • More results per page & ad free

Basic members can download 4 sounds & packs every hour to save bandwidth

left to go

Get unlimited downloads and more!

  • Unlimited downloads
  • Removal of the attribution requirement
  • Ad free
  • Pro quality sounds (get the wavs too)
  • Thousands of extra sounds
  • Lists, more results per page & more

All this from just £5